first and wilkerson designs
What kinds of items can you print on?
We can print on just about anything except for bodies.
If it's a fabric of some sort, we can usually print on it. However, please keep in mind that the type of fabric (such as polyester vs. cotton) may result in contrast or coloration differences. For more information, take a look at our fabric recommendations here.
Will the prints wash out over time?
No. The ink that we use to print your items is baked into the fiber of the cloth so you won't see flaking or disintegration of the print like you may with other processes (such as screen printing).
For more information on how to care for your new garments, see our care instructions here.
Is there a limit on how many colors can be put on an item?
Absolutely not! This is one of our favorite things about what we do here at FWD.
DTG allows us to print in full 1200 DPI resolution with as many colors as you want. If you want to print a picture of your dog on a shirt, we can do that! Or if you just want some simple black and white text, we can do that too! The sky's the limit here.
Do I have to have the artwork ready? Or can you design something for me?
Either! If you already have a logo or brand image designed, we can print it for you.
We also provide in-house design services. Contact us and let us know how we can help you realize the logos or branded images of your dreams. We'll happily work with you to bring your drawings, sketches, and musings to life.
If I bring my own artwork, what are the requirements?
Your artwork must meet the following requirements (minimum):
What kind of apparel brands do you work with?
We use a variety of styles and brands such as Gildan, Bella & Canvas, American Apparel, Next Level, and Alternative Apparel.
If you're looking for a certain brand or style, just ask! We will probably be able to provide it through the various suppliers that we use.
What is your return / exchange policy?
Due to the unique, handmade nature of our garments, all sales are final.
If an item is damaged, please stop by our retail location in Fort Wayne. You can also e-mail us at email@example.com or call us at (260) 312-1658 for more information.
What forms of payment do you accept?
In addition to cash, we accept all major credit cards in store via Square. We also accept PayPal in our online shop.
How long will it take to receive my items?
Our typical turnaround time for small orders (less than 100 items) is around 7 - 10 days.
This can fluctuate based on how many requests we have at the time and our suppliers' lead times. Please ask us when you place your order and we can confirm when you should expect your items to be ready for pickup.
If you need your items quickly, please contact us and we are usually able to expedite the process (may be subjected to additional charges).
CARE INFO / FABRIC GUIDE
Monday - Friday: 11 am -5pm
(Saturday by appointment only)